Support
Shoein' Support
Help and answers for farriers using Shoein'.
Contact Us
Can't find your answer below? Email us at hello@auaha.app and we'll get back to you as soon as we can.
Frequently Asked Questions
Who is Shoein' for? ▾
Shoein' is built for farriers who want their whole book in one place — clients, horses, addresses, and service history — instead of scattered across texts, notebooks, and memory.
How do I create an account? ▾
Open the app and tap "Create a free account." Enter your name, email, and a password, and you're in. Your book syncs securely to your account.
How do I add a client and their horses? ▾
Tap the add button on the Clients screen and enter the client's name, phone, email, address, and any notes. Open a client to add their horses — each with a breed, notes, and a last service date.
How does the "due" badge work? ▾
Each horse tracks its last service date. When a horse is approaching or past a typical cycle (about 42 days), Shoein' flags it with a badge so you can see at a glance who's coming up or overdue.
How does the map work? ▾
When you save a client's address, Shoein' looks up its location and drops a pin on the map, so you can see where your clients are and plan your day. Map imagery is provided by OpenStreetMap.
Can I call, text, or navigate to a client? ▾
Yes. Open a client's detail screen and tap to call or text their number, or tap Directions to open your phone's maps app with their address ready to go.
Is my information private and secure? ▾
Yes. Everything is sent over an encrypted HTTPS connection and stored securely with Google Firebase, encrypted in transit and at rest. Security rules ensure only your account can access your book. We don't show ads and we never sell your data. See our Privacy Policy for the full details.
Is Shoein' free? ▾
Yes — Shoein' is currently free to use. If paid features are added in the future, pricing will always be shown clearly before you buy.
How do I delete my account? ▾
You can delete individual clients and horses in the app at any time. To delete your entire account and its data, email us at hello@auaha.app with the subject "Account Deletion Request." We'll process it within 30 days.
The app is crashing or acting up — what should I do? ▾
First, close and reopen the app. If that doesn't help, try uninstalling and reinstalling. Still stuck? Email hello@auaha.app with a description of the problem and your device and OS version. Screenshots or a screen recording help a lot.